Gamification: A Case Study for Evaluating the Performance of Employees

S. A. KHASKHELI, M. S. VIGHIO

Abstract


Gamification is the application of game theory concepts and techniques to non-game activities. Gamification commonly employs game design elements like point scoring, competition with others, rules of play and others to assess and improve user engagement, organizational productivity, ease of use, and usefulness. Besides its usage in many applications, Gamification can also be employed in applications to evaluate and improve the performance of employees of an organization. This study is aimed to use Gamification techniques in order to assess and improve the performance of employees of a software house who are the programmers. For that, a model based on Gamification framework has been designed. The model consists of key Gamification parameters which have direct intention to evaluate the performance of employees (programmers). After designing the model, a task management app has been developed which implements key Gamification parameters including Points, Badges, Leader boards and Rewards. The app contains some tasks categorized in three different levels of solvability: easy, moderate and difficult. Each task is associated with a deadline to complete the task and some points as a reward; that is, if a task is completed within the deadline some points are assigned to the employee depending on the category of the task. Two parameters are evaluated for employees’ performance: task completion within the deadline and the accuracy of completing the task. On the basis of these parameters, performance of employee is evaluated and rewards are assigned. Usability of the app is then tested by conducting a survey from the users of the app in order to measure key parameter like effectiveness, efficiency and satisfaction of the use of the app.


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